Choose your items
Choose the closest service. Use its item selector where available, or send a list of everything you want collected, including any other furniture or loose rubbish.
How it works
How your collection works.
What to expect before, during and after your collection — and what you need to do.
A collection that fits what you need.
- Selected items or a whole space
- Furniture and rubbish in one collection
- The work and price agreed before booking
Your collection
Tell us what needs to go.
You do not need to know the service name or have every item counted. Start with what you know, and make clear anything you want to keep.
Show it in photos
Show the whole collection, then another angle if something is hidden. Include the way out where access is tight. You can add notes alongside the pictures.
Describe it your way
List the main things or the rooms involved. Leave uncertain details as unknown. For larger or more complicated jobs, you can ask about a site visit.
Example · A mixed pile
“Bags, boxes and some carpet. I’m not sure how much there is.”
Describe the contents as well as the amount. Mention heavy materials such as soil or rubble; the same-sized pile can weigh much more.
A few examples of what to tell us
- A few bulky items
“A two-seater sofa, a washing machine and three bags.”
Include everything going together, which floor it is on and whether the appliance is still connected.
Compare furniture collection options- A room or family home
“Two bedrooms to clear, but the fitted wardrobes stay.”
Name the spaces, main contents and belongings to keep. If you are arranging it for someone else, include who can give access.
When to ask for house-clearance help- A workplace
“Desks, chairs and old computers, with a booked loading bay.”
Include quantities, building hours and access. Identify data-bearing equipment and any records your organisation needs.
Plan an office clearance
Price & arrangements
Check the price and arrange collection.
Your price is for the collection you describe: the items, loose waste, access and any agreed extra work. Some services show a price online; other collections need the team to review the details and confirm a quote.
Know what is included before you agree.
- Carrying and loading the agreed items
- Transport from the collection address
- Handling the collected items through suitable reuse, recycling or disposal facilities
The type, amount and weight of the contents matter, along with stairs, parking, the distance to the van and any extra work. A room count or a photo alone may not be enough to confirm the full price.
See what affects the priceYour collection, together.
- What is going
- A two-seater sofa, a washing machine and three bags
- Access to confirm
- Floor, stairs or lift, parking and the route out
- Extra work to check
- Whether the washing machine is disconnected
- Total & arrangements
- Review the complete price and available date before agreeing
Starting a quote does not book the collection.
Understanding the amount you see
- An online price
- Where an online price is available, review it against the complete item list and access details. If anything needs checking, the team will confirm the price before you book.
- An estimate
- A guide based on the details available. It still needs confirming before you agree the collection; it is not a booked price.
- A detail to check
- Unclear contents, unusual materials or complicated access may need more information. Keep the whole collection in your request, including anything that cannot yet be priced.
A date that works for the job
Tell us about a new delivery, a property handover or another deadline. We check availability and agree the date with you. Requesting a preferred date or starting a quote does not book the collection.
Plan a clear-out before movingSomething changed since your quote?
Let us know about extra items, different access or a change of plan before collection. These can affect the work, vehicle space or price. Check the updated details before agreeing any additional work.
The visit
Collection day.
A collection can start inside your home, upstairs, in the garden or at a workplace. We plan around the items and access, then carry, load and take away what you have agreed.
You choose what goes. We do the carrying.
Confirm the collection
Show the team what is going and anything staying. Point out access concerns and changes since the quote before the work starts.
Leave the carrying to the team
We carry out and load the agreed items. For a property clearance, the team works through the rooms and areas included in the job.
Check the cleared space
For a house clearance, check the agreed areas before the team leaves, or arrange a handover if you cannot be there. Loose debris from the clearance is swept up; deep cleaning is separate.
Before the team arrives
Set aside what matters
If you can, check drawers and cupboards for valuables, personal papers and belongings you want to keep. Clearly mark anything staying or still undecided.
Help deciding what stays and goesPlan the route out
Tell us about stairs, lifts, narrow turns and parking. Arrange keys, entry codes or a loading bay if needed. You do not need to carry bulky items outside to ask for a quote.
Explain loose or hidden contents
Say what is inside bags, boxes and furniture. Ask whether anything needs packing or emptying for your particular collection, especially fragile or unusual contents.
Garden clearance: materials, skips and collectionAgree any extra work
Mention connected appliances, fixed fittings or furniture that may not fit out in one piece. Disconnection and specialist dismantling need to be checked before the day.
Keep the working area clear
Keep children and pets away from the carrying route. Point out anything fragile or awkward rather than trying to move a heavy item yourself.
Have a contact available
The team needs someone who can confirm the instructions. If you cannot attend, agree access, decisions and how the property will be secured afterwards.
Following a house-clearance arrival
For house clearances, we text a live van-tracking link on collection day. Keep the nominated contact available for access or questions.
More about house clearanceHow long should you allow?
A few items and a full property need different amounts of time. The load, stairs, parking, sorting and dismantling all affect the visit. For a house clearance, we give an expected timeframe with the quote once the job is understood.
Check what to prepareWhat happens next
After collection.
Pay on completion and keep a record of the collection. The things we take away are then handled according to their type, condition and where they can be accepted.
Pay when the collection is complete
Payment is due on completion. Check the completed work against what you agreed, then pay using the method confirmed with your quote.
A waste transfer note for your collection
A waste transfer note can be provided for the collected waste. Tell us about any record-keeping requirements when requesting the quote so the paperwork can be confirmed. Keep the documents you receive with your quote and payment records.
Waste transfer note
- Collection details
- Description of the waste
- Who transferred and received it
- Relevant collection records
A visual example, not an issued note or a complete form.
Where your items go
The route depends on the items, their condition and where they can be accepted.
Reuse where suitable
Usable furniture and other items can be kept separate for reuse when a suitable organisation or facility can accept them. Collection does not guarantee donation.
Materials for recycling
Recyclable material is separated for facilities able to process it. Electrical equipment and other specialist items may need different handling from general rubbish.
Disposal for the remainder
What cannot be reused or recycled still needs suitable disposal. We plan the handling around the materials collected; not every load can be recycled in full.
Equipment and specialist records
A waste transfer note is not a data-destruction or recycling certificate. If you need specialist processing evidence for equipment or confidential material, agree that before collection.
Equipment and data requirementsA question after collection?
Contact us with the collection address, date and a description of what you need help with. Keep your quote and any collection records together so the team can identify the job.
Other useful answers.
A few more details for planning your collection.
Can you collect from upstairs or inside a flat?
Yes, inside and upstairs collections are available. Include the floor, lift access, stairs, tight turns and parking when describing the job so the carrying work can be planned and priced.
Do I need to take my sofa apart first?
For the indoor sofa service, the team can remove feet or detachable backs and separate corner or modular sofas into their normal sections. Tell us about the way out. Other furniture, fixed fittings or specialist dismantling need separate agreement.
What if there are paints, chemicals or other unusual materials?
Identify them before collection so we can check whether they can be taken and how they must be handled. Include what you know about the material rather than treating it as general rubbish.
Can I change or cancel a confirmed collection?
Contact the team as soon as your plans change, using the details on your booking. Ask what the change means for availability, price and any terms that apply before agreeing a replacement date.
Can you help if I need it cleared urgently?
Call 0161 883 3570 and explain your deadline, what needs to go and where it is. The team will check availability; an urgent request does not guarantee a same-day collection.
Ready to arrange your clearance?
Start with the items, photos or details you have.