Privacy Policy

At WeMovers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our services or visit our website.

1. Information We Collect

1.1 Information You Provide to Us

When you request a quote or book our services, we collect:

• Contact Information: Name, email address, phone number, postal address
• Service Details: Information about the clearance service you require, property details, access information
• Payment Information: Billing address and payment details (processed securely through our payment provider)
• Communications: Records of correspondence with us via phone, email, or our website

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Technical Information: IP address, browser type and version, device type, operating system
• Usage Data: With your optional tracking choices, pages visited, time spent on pages, and navigation patterns
• Cookies and Similar Technologies: See our Cookie Policy section below

2. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide quotes, schedule services, and complete clearance work
• Communication: To respond to your inquiries, send booking confirmations, and provide service updates
• Payment Processing: To process payments and issue invoices
• Legal Compliance: To comply with legal obligations, including waste transfer documentation
• Service Improvement: To analyze usage and improve our website and services
• Marketing: To send promotional materials (only with your consent, and you can opt out at any time)

Service finder suggestions

If you ask our optional service finder for a suggestion, we send your clearance description and any clarification answer to OpenAI to help identify a suitable service. Suggestions do not confirm a price, booking or acceptance of your items. You can use our service pages and quote forms without using the finder.

A functional cookie lasting one hour helps protect the suggestion service from misuse. Your description and suggestion are also kept in this browser tab so you can carry them into a quote. Finder handoff details are usable for 30 minutes; older details may remain available to copy in the same tab. Closing the tab normally ends that browser storage session, although browser session-restoration features may retain it.

On our servers, saved suggestion results expire after 10 minutes and usage-limit records expire after one to two days. Automatic physical deletion may happen later. We request that OpenAI does not store the response as a saved API response; this is not a promise of zero provider retention, and separate security and abuse-monitoring retention may apply.

With analytics permission, we record finder interactions and whether this browser received a valid accepted-request response. These events exclude your description, clarification answers, contact details and addresses. They do not establish that a booking was made or that the finder caused an enquiry. Declining analytics does not prevent you using the finder. With analytics permission, we also keep a private review record of your question, the suggested service and later quote steps for up to 30 days. We mask recognisable personal details and may withhold text that cannot be safely displayed; this does not guarantee anonymity. The review is restricted to the business owner, is not sent to Google Analytics, and stops accepting further activity when you withdraw analytics permission. Records are hidden after 30 days and scheduled for automatic deletion; physical deletion may happen later.

3. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual Necessity: To fulfill our service agreement with you
• Legal Obligation: To comply with waste carrier registration and environmental regulations
• Legitimate Interests: To operate and improve our business, prevent fraud, and ensure security
• Consent: For marketing communications and non-essential cookies

4. How We Share Your Information

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, email service providers, and other third parties who assist in our operations
• Regulatory Bodies: When required by law or to comply with waste carrier regulations
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Legal Requirements: To comply with legal obligations, protect our rights, or respond to lawful requests

All third parties are required to maintain the confidentiality and security of your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security audits. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (e.g., waste transfer notes kept for 2 years)
• Resolve disputes and enforce our agreements
• Maintain business records for accounting and tax purposes (typically 6-7 years)

When personal information is no longer needed, we securely delete or anonymize it.

7. Your Rights

Under UK data protection law (UK GDPR), you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent for processing where consent was the legal basis

To exercise any of these rights, please contact us using the details provided at the end of this policy.

8. Cookies and Tracking Technologies

Cookies and similar technologies, including browser storage and tracking tags, can store information on your device or measure how you use a website. We keep optional analytics, advertising and session replay off until you allow them. You can reject all optional purposes or choose them separately. Requesting a quote and using our services do not depend on accepting optional tracking.

• Essential Storage: Supports the services you request and remembers your cookie choices. This remains on.
• Website Analytics — Google Analytics: Helps us understand page use and website interactions when you allow analytics.
• Advertising — Google Ads and Microsoft Advertising: Uses advertising identifiers and interaction data to link ad clicks with enquiries, measure adverts and support personalised advertising when you allow advertising.
• Session Replay — Microsoft Clarity: Records page interactions and creates heatmaps to help us understand usability problems when you allow session replay. This is a separate choice from analytics and advertising.

We remember your choices in this browser for up to 180 days. You can change or withdraw optional consent at any time using Cookie settings here or in the website footer. We may ask again when your saved choice expires or our tracking purposes change. Your browser may remove stored choices sooner.

When permitted, these tools share relevant usage and advertising data with their providers. Their handling and retention of that data are explained in the Google Privacy Policy and Microsoft Privacy Statement. Withdrawing consent stops future optional tracking; it does not automatically delete information already collected. You can also use your browser controls to remove cookies and stored website data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

13. Complaints

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the supervisory authority: