Operations Coordinator

About the Role

We're looking for an organised, professional Operations Coordinator to be the central point of contact for our growing clearance business.

This role is initially remote, giving you flexibility while we establish our systems. As we scale, there may be an opportunity to transition to an office-based position if that suits you better. You'll be responsible for managing customer enquiries, providing quotes, and coordinating our daily operations to ensure everything runs smoothly.

Key Responsibilities

• Handle incoming customer enquiries via phone, email and website
• Provide quotes and recommend appropriate services
• Organise daily schedules for vans and crews
• Ensure smooth customer experience and professional communication
• Maintain booking records and customer information
• Coordinate with team members to ensure efficient operations
• Handle customer feedback and resolve any issues promptly

What We're Looking For

• Excellent communication and organisational skills
• Comfortable using computers and online systems
• Good problem-solving abilities
• Ability to prioritise tasks in a fast-moving environment
• Based in Manchester or Greater Manchester (preferred)
• Professional phone manner and email etiquette
• Ability to work independently in a remote setting

What We Offer

• Competitive salary (£27,000 – £32,000)
• Remote working initially with potential office transition
• Full-time permanent position
• Growth opportunity as the business expands
• Join an established company with ambitious plans
• Be part of a close-knit, supportive team