"Good morning / afternoon, thank you for calling WeMovers. You're speaking with [Agent's Name]. How can I help you today?"
Identify the purpose of the call Let the caller speak freely. Based on what they say, determine the next step: quote, booking, payment, info, etc.
Based on the caller's description, which option best fits their enquiry?
Frequently Asked Questions
Q: How do I request a quote? A: Click "Get a Quote" and follow the instructions.
Q: What if I already have a quote? A: Click "Had a quote & wants to book in" and enter your quote reference.
Q: How do I pay an invoice? A: Click "Pay an invoice" and enter your invoice number.
"Sure, I can help with that. Could I just take your postcode to check we cover your area?"
"Great, we cover that area. Every clearance is different, so to provide an accurate quote, we have a couple of options. Would you prefer to:"
Available Appointment Times:
Office Clearance Details
Garage Clearance Details
Loft Clearance Details
Sofa Removal Details
Standard Sofa Removal Pricing:
Pricing for sofa removal is provided over the phone as these are standard items. Please confirm details with the caller.
Speak by Name
Instruction: If the caller requests to speak with a specific representative, provide them with the direct phone number. Advise that if the representative is unavailable, they should leave a detailed message.
“Please call 0161 123 4567 for direct assistance. If there's no answer, please leave a message.”
