Welcome to the WeMovers Script
WeMovers is a Manchester-based removals and clearance service, handling everything from single items to full house and office clearances.
This script helps you handle all types of calls — from new quote enquiries to bookings, invoice payments, general questions, and lead capture.
Start by asking how you can help. Then use the prompts to guide the caller to the right next step.
"Good morning / afternoon, thank you for calling WeMovers. You're speaking with [Agent's Name]. How can I help you today?"
Identify the purpose of the call
Let the caller speak freely. Based on what they say, determine the next step: quote, booking, payment, info, etc.
Let the caller speak freely. Based on what they say, determine the next step: quote, booking, payment, info, etc.
Get Quote
New enquiries for house, office, or small clearances
Book Job
Caller has received a quote and is ready to proceed
Pay Invoice
Take a payment quickly over the phone
Get Info
FAQs about services, coverage areas, or contact
Speak by Name
Caller wants to speak to someone specific
What information is the caller looking for?
Caller asks a general question (e.g. “Do you cover [area]?”, “Do you remove fridges?”, etc.)
Yes, we’re fully licensed and insured. Our waste carrier licence number is CBDU517088.
You can verify our licence on the Environment Agency website.
We cannot accept hazardous waste (e.g. asbestos, chemicals, paint).
Please contact us for advice on specialist disposal options.
We accept card payments (Visa, Mastercard), bank transfer, and cash on completion.
We cover all Manchester postcodes (M1–M60). If you’re outside that range, please drop us a line and we’ll see what we can do.
Available Appointment Times: